Return & Refund Policy
Last updated: January 2026
Our Promise
Your happiness is our priority. If you're not 100% satisfied with your order for any reason, we'll make it right. Contact us within 24 hours of receiving your order and we'll arrange a replacement, refund, or store credit — no questions asked.
Eligibility
Due to the perishable nature of our products, we cannot accept physical returns. However, if a product arrives damaged, melted, spoiled, or doesn't meet your expectations, please contact us within 24 hours with a photo of the product and we'll issue a full refund or replacement.
How to Request a Refund
To request a refund or replacement, email lumpofsugarbaking@gmail.com with your order number, a brief description of the issue, and a photo if applicable. Our team will respond within 24 hours to process your request.
Refund Processing
Approved refunds are processed back to your original payment method within 3-5 business days. Store credit refunds are issued immediately and can be used on any future order. Replacement orders are shipped or prepared for pickup at no additional cost.
Non-Refundable Items
Gift cards are non-refundable but never expire. Custom and special-order items (such as wedding cakes or large catering orders) are subject to the terms outlined in your custom order agreement. Items purchased with reward points may only be exchanged, not refunded for cash.
Damaged or Incorrect Orders
If your order arrives damaged, melted, or incorrect, please contact us immediately. We'll send a replacement at no cost to you, or issue a full refund — your choice. We may request photos to help us improve our packaging and prevent future issues.
Catering & Custom Orders
Catering orders can be modified or cancelled up to 72 hours before the event date for a full refund. Cancellations within 72 hours are subject to a 50% fee to cover ingredients already purchased and preparation time. Deposits for custom cake orders are non-refundable.
